How
do I pay for my General Occasion card order?
You can click on the Add to Cart button next
to each General Occasion card. This will take you to the secure PayPal
web page where you can enter your credit card details. Alternatively,
you can send your order to orders@theperfectcardcompany.co.uk.
We will confirm your order and ask that you send a cheque made payable
to The Perfect Card Company for the full amount of your order. On receipt
of this cheque we will dispatch your order.
How
long will it take to complete my stationery order?
We aim to complete a wedding stationery order within 4-6 weeks and a general occasion card order within 5 working days.
However, this may vary depending on current work load. If you require
your stationery sooner don't despair. Contact us and we may be able
to reach a compromise in timing.
How
much is Posting and Packaging?
Wedding invitation Orders - Postage and packing is free of charge
if your total order costs £350 or more. We use Royal Mail
Special Delivery for all UK orders. This service requires a
signature on receipt and has sufficient insurance coverage.
They also guarantee next day delivery.
General
occasion cards - We use 1st class mail and always obtain a proof of posting receipt. This is charged at the
usual first class postage rates. Please note that we cannot be held responsible for items that go astray in the post. If you require a card urgently you may consider paying extra for signed for mail.
All orders destined for non-UK
locations will be charged at the appropriate rates. Postage
and packing costs will be calculated on the location of the
order. Please contact us before placing an order so we can advise you of postage costs.
What
happens if I have to cancel my wedding order?
We have the following procedures to
follow in the unhappy event that you have to cancel your wedding
order.
For cancellations of 28 days or more before the order delivery
date we will refund half of your deposit (please understand
we still need to cover the cost of our labour time).
For cancellations of less than 28
days before the order delivery date we reserve the right to
non-refund any monies received.
What
if I have to make an amendment to my order?
We will strive to make any amendments
you may have. But please understand that we cannot make any
changes once inserts have been printed. You will be asked to
proof read the inserts and provide signed confirmation before
we proceed with printing.
Additional costs may be incurred if amendments are requested
less than 28 days prior to the Order Delivery Date. These extra
costs will be invoiced before proceeding.
What
if I want to return my general occasion card for any reason?
We are only able to offer a refund on cards that have not been personalised. We ask that you return the card within 10 days of receipt in perfect condition. Please retain a Proof of Postage receipt until we confirm receipt.
We are unable to offer a refund on personalised cards unless the card is faulty. Please note that any personalisation request must be checked carefully before submitting to us. We copy and paste your text onto the card and while we do our best to proof read it is not our responsibility to check your message. Ensure that you state clearly where you would like the personalised message - on the front of the card or on an insert inside the card. Otherwise we will use our discretion but will not be held responsible if it doesn't suit your requirements.
Can I return my Personalised Keepsake Box, Album or Guest Book?
We are unable to offer a refund on any personalised Keepsake Boxs, Photo Albums or Guest Books unless there is a manufacturing fault.
Please note that any personalisation request must be checked carefully before submitting to us. We copy and paste your text onto the label and while we do our best to proof read it is not our responsibility to check your message.
Can
I get my General Occasion Card personalised?
We are able to personalise any of our Greetings
Card with your special message. Simply type your message in the "Personalised Message" box next to the design and state clearly where you would like us to print it - on the front of the card or on an insert inside the card
Please note that refunds cannot be given on personalised cards.
Can you ship a Keepsake box or Photograph album to a country outside of the UK?
Yes we do ship to non-UK countries. However, PLEASE contact us before placing an order so we can advise you of the postage costs.
